Carl’s flock of Customer Service Parrots are answering emails as fast as their little feathers will move, but we just recently learned what FAQ actually stands for (which is not, it turns out, Flocking Awesome Quads)…see below.
You still, of course, can always head over to our Contact Page where you can send us: your adventures and stories- particularly hilarious and/or a little bit gross ones, training woes, training wins, stories around your dog- bonus points for stories about your dog in goodrs, questions, comments, concerns and everything in between.
- Shipping & Delivery
- Returns and Exchanges
- Product Questions
- Cleaning and Care
- Checkout Issues
- Join goodr
I just placed my order. How long does it take to ship?Once your order is placed, it takes several days for us to process it. Once the order has left our warehouse, it will be delivered in 5-10 business days with standard shipping. Once you receive your order, it may smell like shrimp and piña coladas. You're welcome.
Please note that we are not responsible for shipping delays.
What is the status of my order? How do I track it?Once you receive your order confirmation email, you can view your fulfillment status by clicking the "Order Status" button. If you'd like to know the status of your ex, they're miserable without you. GOOD!!!
I placed an order and my sunnies were damaged upon arrival, what are my options?If you received a damaged pair of sunnies, or if your package was ravaged by a pack of hungry raccoons, there's no need to worry! Simply reach out to Carl the Flamingo and his band of Customer Service Parrots (firstname.lastname@example.org). They will be more than happy to get you situated! (They're always in a good mood because they work in a flamingo-shaped jacuzzi. It gets steamy)
How can I modify or cancel my order?Once an order has been placed there is a limited window available to cancel/modify an order. Please reach out to us and we'll do our best to accommodate your request. Compliment our outfit and/or hairstyle, and we'll do our bestest.
I have my shipping and confirmation email but my tracking hasn't updated, why is that?
After receiving your shipping confirmation email, please allow at least 24-48 hours for tracking information to update. If you still haven't seen an update within this time, feel free to give us a squawk at email@example.com and we'll be happy to look into your shipment. Yelling "SQUAWWWK!" out the window will not help, but might be fun.
Can I get my order shipped to a PO box?Yes, we offer USPS Standard shipping to P.O. Boxes. But we'll be sad we don't know your home address. Now we can't pop in.
My package has gone missing, what should I do?
We partner with third party carriers to deliver orders. We are not responsible for lost and stolen packages. However, we don't want to leave you in despair, like your parents did when they forgot you at the grocery store!!!
If you can't find your package, follow these steps:
- Packages sometimes get pre-scanned by the carrier before delivery. We recommend you chillax, crack open a beer and wait an extra 1-2 days.
- If the package is still missing after 2 days, file a claim with the carrier.
- Give a squawk to our customer service parrots at firstname.lastname@example.org so that they can fly to your aid!!!
Can I pay for expedited shipping?
We do offer expedited shipping. We offer Express shipping for $35 and Priority shipping for $15. If you order this service on Friday-Sunday, your order will be shipped out the next business day which is Monday.
USPS typically takes 7-10 business days and UPS Ground typically takes 5-10 business days. UPS Teleporter typically takes 5-10 seconds, but doesn't exist.
I live outside the United States, do you ship internationally?We have some flamazing distributors around the globe. If you live in one of these regions you can follow the link to place an order.
If you live in Canada, you may order from either goodr.com or goodr.ca. If you order from goodr.com, please be aware that the items will ship from within the United States. All international sales are final. You are responsible for duty fees or taxes you may be charged on delivery. The minimum subtotal required to receive free shipping is $75 instead of $50.
What is your return policy?We allow for returns up to 30 days after a package ships. We do not offer exchanges, even if you give us adorable puppy dog eyes. You may read our full policy HERE:
“How do I process a gift return?”To process a gift return, you will need to answer a series of riddles…just kidding. Have the order number ready, as well as the postal code and name of whom the order was shipped to. You will be asked to enter your email address so that we can send you follow up information. Once you have that you get started HERE.
“Am I qualified for a warranty?”If your pair of sunglasses is within the 1 year time frame from your purchase date, you are eligible for a warranty. If not, you will have to find a Dark Wizard, and travel back in time. Start HERE
I submitted a warranty request for my damaged sunnies but it looks like they are out of stock. What are my options?If you submitted a warranty request and you encounter an error because of a stock issue and your request cannot proceed, please reach out to our Customer Service team. They will help you find a replacement pair that is of equal or lesser value on goodr.com. They will not help you find a romantic partner that is of equal or lesser value on dating apps.
How do I make a return on sunglasses that arrived damaged?Oh no, so sorry to hear you received a pair of damaged shades! That's definitely not cool. We blame Carl the Flamingo. He probably tried to juggle again in the warehouse. That mother flocker!!! Anyway, please shoot us an email at email@example.com. We'll be happy to take care of the issue ASAP. Talk to you soon!
What are your glasses made of?
Our frames are made of plastic and have a soft touch coating. Our sunglasses use TAC lenses, which are polarized, scratch-resistant and offer UV 400 protection. Our Blue Mirage glasses use Polycarbonate Lenses (PC). None of our glasses are made out of chocolate. Stop trying to eat them.
Do you fill prescriptions or offer reading glasses?
We do not offer prescription or readers.
The good news is we do have lots of customers who have had their prescription filled with our goodr frames! We suggest asking your ophthalm… optome… eye care professionals if your prescription would work in our frames.
What glasses are not polarized?
All of our glasses offer glare-reducing polarized lenses and UV400 protection that blocks those harmful UVA and UVB rays.
The following sunnies are not polarized
We also carry clear non-polarized blue light-blocking glasses
None of our glasses have been worn by polar bears, but we like to imagine this happening. SO. CUTE.
What size should I get for my noggin?
If most sunglasses feel too tight or do not sit back on your face comfortably, you probably need our larger BFG style for your impressive melon. If most glasses fit you comfortably, most of our frames will too, so shop based on styles you like! Or just go outside and ask strangers if you have a big head. Their answers might surprise you!!!
My sunglasses are damaged! Are they covered under warranty?
Dagnabbit. We’re super bummed to hear your shades are having a rough go. Fear not, though. We offer a 1-year warranty on all of our glasses! You can go directly to the warranty claims portal by tossing portal powder into your fireplace and whispering, “Warantiam petitio.” Or go HERE.
How do I keep my goodrs looking fresh?
Ahoy! To keep your sunnies in pristine condition and prevent signs of natural wear and tear, we recommend:
- Using a lens cleaner and microfiber cloth to clean them. NOPE NOPE NOPE: Don’t even think about using your shirt.
- Please try to avoid harsh waters on the lenses. Salt water, pool water and mosquito-infested swamp waters are not recommended.
- If they’re not on your face, keep them in the case! (Hey, that rhymed. If any rappers or singers need ghostwriters, hit us up.)
- Chemical sunblock and goodrs are not the best of friends. Please use a mineral-based product.
- Snugly laying them on a gold-encrusted pillow at night will also ensure longevity.
Can I get replacement lenses?
We are unable to provide/sell replacement lenses. We are sorry for any inconvenience this may cause. If you would like us to make it up to you by standing outside your window holding a boombox playing your favorite song, sorry, we’re not allowed to do that anymore.
I NEED TO MAKE A MODIFICATION TO MY ORDER
Once you have placed your order, our software gremlins basically take it hostage like a bunch of hired goons. (Don’t worry, they promise to treat it only with tenderest loving care.) Unfortunately, this means that we’re unable to intervene on your behalf to make any order modifications. We’re sorry about that!!! The good news though, is that we will gladly return your items upon receipt.
DO YOU EVER OFFER COUPONS?
Very, very rarely. When we started goodr, we sought out to make an affordable pair of polarized sunglasses for athletes. And we did it without any gimmicks, trick prices, cheesy sales, bait-and-switch tactics, and what-not. We keep it simple so you don’t have to go crawling the interwebs for the best price—it’s always the same price here or at any of official vendors and partners.
If you want to stay up to date for the latest deals and exclusives, make sure to subscribe to our emails.
PROMO DIDN'T APPLY!
We know you’re trying to ball on a budget, we’re so sorry your coupon didn’t apply! Shoot us an email at CarltheFlamingo@goodr.com and we’ll make sure to apply the promo code!
CAN’T PLACE ORDER/TRANSACTION ISSUE “CONTACT ADMINISTRATOR”
So sorry for the difficulty you experienced with our payment processors. Please be sure the billing address matches the billing address your credit card gets sent to. You could always secure your order via PayPal if the issue persists. And if that still doesn’t work, send us an email at CarltheFlamingo@goodr.com and we’ll get our IT pups on the case!
HOW CAN I APPLY TO BE AN AMBASSADR?
SQUAWWWK! Thanks for reaching out! We love how excited you are about joining the goodr family! The Ambassadr applications, for our lovingly named goodr Flamboyance, were gathered in January. But don’t let that get you down, there’s always hope for next year! Applications will open again next year. Be sure to sign up for our email list and follow our Facebook page to get updates on product, fun runs, and next year’s ambassadr program. Thank you for the goodr love!
I’D LIKE TO BE A RETAILER
Thanks so much for reaching out and for your interest in carrying goodr in your store! Please visit https://goodr.com/pages/retailer to begin the process to join our national flock of retailers.
ARE YOU ABLE DONATE/SPONSOR?
We currently dedicate our resources to the non-profit organizations that we partner with for each year. This year those are Breaking Silence, The Special Olympics and The Los Angeles LGBT Center, among others. We'd still love to hear about what you're doing though! If you have a great cause you'd like for us to consider in the future, please feel free to reach out!